The Volunteer Coordinator recruits, trains, schedules, and recognizes Brandywine’s volunteers, building a reliable and engaged community that feels supported and strengthens the organization’s programs, visitor experience, and mission. The position balances administrative work with hands-on support across the organization, including the intersection between program areas. 
 
REPORTS TO:

Director of Education and Engagement
 
POSITION RELATIONSHIPS:

The Volunteer Coordinator is a member of the Education and Engagement team, which is overseen by the Chief Impact Officer through the Director of Education and Engagement. Serves as primary contact for Brandywine’s volunteer program, managing volunteer roles directly or in close partnership with program leads. Core volunteer programs include Critter makers, docents, gallery ambassadors, garden volunteers and Conservancy volunteers. Works in conjunction with the Education, Curatorial, Campus Gardens & Preserve, and Conservancy teams, as well as community partners.
 
RESPONSIBILITIES:

1. Lead Brandywine’s volunteer program and foster an inclusive, welcoming community where volunteers feel valued and supported.
2. Coordinate the administration and oversight of Brandywine's volunteer program, including recruitment, onboarding, scheduling, and training. Work collaboratively with department supervisors to support volunteer engagement and address conduct concerns.
3. Develop, maintain, and implement consistent volunteer management policies and procedures across Brandywine, including onboarding, training, conduct, safety, and volunteer participation, in coordination with department leadership and Human Resources.
4. Maintain accurate and confidential volunteer records, including applications, background checks, required clearance, training documentation, volunteer hours, and participation history, ensuring compliance with Brandywine policies and applicable requirements.
5. Manage Brandywine’s Critter program with the Critter leads, including ordering and sustainably sourcing materials, and serve as on-site contact for Critter Workshop volunteers, answering questions and assisting with pricing.
6. Serve as primary contact for museum docents and gallery ambassadors and coordinate exhibition trainings with the Curatorial and Education and Engagement teams.
7. Schedule and maintain gallery ambassador and robust museum tour schedule for adult and school visits in collaboration with Visitor Services and Education and Engagement team.
8. Plan and staff the annual Critter Sale, from inventory and setup through sales and breakdown.
9. Lead volunteer holiday decorating in the museum, including tree setup and wreath-making.
10. Partner with the Campus Gardens & Preserve team on garden volunteer needs, including the annual Plant Sale.
11. Partner with Education and Engagement team on education-related volunteer needs, including recruitment and onboarding.
12. Schedule and support volunteers for other Brandywine activities and events, as needed.
13. Identify volunteer training needs and coordinate training across programs. Partner with program leads to support training needs they identify for their volunteers.
14. Develop and oversee assessment of the volunteer program and individual volunteers, gathering feedback from volunteers and staff to continually strengthen the program.
15. Recognize volunteers and organize appreciation events, including the summer luncheon and holiday party.
16. Identify volunteer opportunities with staff, build community partnerships to grow the volunteer network, and ensure volunteers represent the museum’s mission and policies.
17. Support Education and Engagement strategic planning, program assessment, and grant reporting.
18. Performs other duties, special projects, and cross-departmental assignments as needed that are reasonably related to the position's purpose, level of responsibility, skills, and Brandywine's operational needs.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• At least two to three years of experience working with volunteers in a non-profit setting preferred.
• Demonstrated knowledge of volunteer management principles.
• Familiarity of best practices for adult learners.
• Experience developing training or orientation programs preferred.
• Excellent communication, organizational, and project management skills with strong attention to detail.
• Warm, adaptable team player who also works well independently and motivates volunteers.
• Proficiency in Microsoft Office 365.
• Discretion with confidential information.
• Interest in the arts and the environment, community engagement, and a dedication to the mission of the Brandywine Conservancy & Museum of Art.

SCHEDULE:

Full-time, Monday through Friday, 8:30 a.m.–4:30 p.m. Opens and closes the Critter Workshop and provides on-site Critter program support Monday through Thursday, 9 a.m.–4 p.m. Occasional weekend and evening work required.